We are seeking an “After Sales Services Manager” for our multinational client operating in the manufacturing sector. The position will be responsible for managing all after-sales service operations across Turkey and will report directly to the General Manager.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field
• Minimum 15 years of experience in after-sales services, service management, or customer satisfaction
• Strong command of English
• Proficiency in CRM, reporting, and operational management processes
• Experience in team management, outsourced service structures, and supplier relations
• Strong communication, problem-solving, planning, and organizational skills
• Residing in or willing to relocate to the Istanbul region

RESPONSIBILITIES

• Ensure seamless execution of after-sales processes across Turkey
• Manage service operations, coordinate outsourced service partners, and monitor performance
• Oversee spare parts procurement processes and ensure parts recovery from scrap materials
• Manage return products, scrap processes, and cost optimization activities
• Handle relationships with internal and external suppliers and coordinate related processes
• Track service fees, manage approval flows, and oversee payment processes
• Monitor customer complaints received through social media and complaint-tracking platforms such as sikayetvar.com, and ensure timely resolution
• Respond to requests from auditors and the sales team
• Improve the CRM system based on customer feedback and business needs
• Prepare monthly reports and present them to the CEO